If you currently have a broken water pipe in your home
- Locate your emergency water shut-off valve (usually in your basement, garage, crawl space, or under your home) and turn off your water by turning the handle to the right until it is snug. If you do not have a shut-off valve (many apartments, manufactured homes, and older homes do not), call your water provider to turn off your water at the street.
- Then, turn on all of your faucets and flush your toilet(s) to drain the rest of the water from your pipes. This will reduce the pressure from the burst pipe.
- Document the damage by taking pictures with your phone or camera for your landlord and/or insurance claim before doing any cleanup.
Who should fix broken water pipes?
Burst pipes inside your home or yard are the property owner’s responsibility. You will need to contact a plumber and then your home or renter’s insurance. Burst pipes outside your home (in the street, fire hydrants) are the responsibility of your water provider – call them to report an issue.
What is an emergency water shut-off valve?
The emergency water shut-off valve or master shut-off valve is what you will use to shut off the water supply to your home in an emergency. Be sure to keep the valve accessible all year-round. Typically, it is in the basement, garage, crawl space, or under your home. It may also be outside your home by the foundation. Some homes do not have shut-off valves including many apartments, manufactured homes, and older homes. If you cannot find your water shut-off valve, or if it appears to be stuck, check with a plumber.
Learn where your home's shut-off valve is and how to use it before an emergency
Teach everyone in your household where the emergency shut-off valve is located and how to use it, including kids! This will help ensure that you can quickly shut your water off during or after an emergency. This is most important when the weather is cold and there is a risk of frozen or burst pipes.
Examples of home emergency master shut-off valves
Your water shut-off valve may take many different forms. Below are the most common types of shut-off valves:
How to turn off your home's water supply in an emergency 
There are two main types of shut-off valves, a gate (or wheel) valve and a ball valve.
- To close a gate valve (one that looks like an outdoor spigot), you must turn the wheel clockwise (to the right) until snug. You may need to turn it several times to shut off your water.
To close a ball valve, turn the handle until the handle is perpendicular to the water pipe it is on. Depending on the type of valve that you have, this will either be moving the valve a quarter or half turn to the right.
Turning off your water at the street
In an emergency, it is also possible to turn your water off at the street (at your water meter box). Contact your water provider for more information about how to do this at your home. Some water providers allow customers to turn off their water at the street during emergencies like severe weather events while others do not. Be sure to contact your water provider before an emergency to find out what your water provider allows.